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Customer's Question
I am currently experiencing some problems with your software, I have followed the instructions and
on scanning the program says it has recovered 319 files however none of the images show when the file is highlighted.
Also all files recovered have the same name (IMG001.jpg) although dimensions may vary.
On completion of the scan I checked the folder requested for the data to be saved to and nothing was there.
A backup produced a file which iphoto won't open.
Many thanks for your help,.
Answer:
The product is still in demo mode and has not been activated.
The customer needs to activate the product and then it will run in full mode and automatically save the images it finds.
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