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Category: Frequently Questions |
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I ran the software and it found some files but not all. Can you tell me if there is a files size limit for this software?
| Customer Question: |
# 1 |
My computer wouldn't let me download as it
said I had
already downloaded three times. I hadn't but
i had the
trial version open and clicked on the download
link but
didn't download the files and now don't
know how to
get the software downloaded that I paid for. I
have sent
an email asking how so can someone please help
me.Thanks
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| Support Answer: |
# 2 |
You may download it from
http://www.applexsoft.com/download.html
Or download from the below link directly:
http://www.applexsoft.com/download/FileRecoveryforMac.dmg
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| Customer Response: |
# 3 |
Thanks very much for that.
I ran the software and it found some files but not
all. My son only deleted the files today and
hasn't saved anything else so I thought the program
would find all the files. Some of the files my
son was working on were multiple gigabyte video
files but the program did not find any file bigger
than around 34 Megabytes.
Can you tell me if there is a files size limit for this
software? and can you also please offer some
suggestions as to how I may be able to find the larger
files?
Thanks again for your help
Regards
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| Support Response: |
# 4 |
Hello-
If the data was fragmented and any part of the file gets overwritten, it
is possible that is will not recover fully. Saving files is not the only
way that data is written to the drive - live operating systems are
paging and swapping data constantly, and any web browsing, emailing,
media file playing, etc can cause buffer file writes and those are
written to free space on the drive. Even a reboot can cause the drive to
clean up the directory structure somewhat and cause files to become less
recoverable. So larger files (like multiple GB files) can become damaged
on a busy system pretty quickly.
If the files were only deleted, then run the deleted file scan and not
the lost file scan and you may be able to find larger deleted files.
Thank you
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