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Category: Frequently Questions

Why Mac Photo Recovery activation code is invalid?

Customer Question: # 1

I tried the product activation request form and now it says my serial number is invalid!!!

Support Answer: # 2


That serial number (xxxx-xxxx-xxxx-xxxx-xxxx) shows as valid and not yet activated. Please follow the steps below to activate. Make sure you use upper case letters in the serial number entry:

1) The first time you run the product, you will be prompted to activate it.

2) Click on the link to open the activation web page. You must be connected to the web for this step. If you are not connected to the web, you can activate by submitting the Request Number by phone or by email.

3) You will be given a form to fill out for the activation. The fields in red are required fields.

4) Please make sure to fill the data in accurately as this will be needed to reactivate the software if you ever need to move the software to a different computer.

5) When you submit the form, you will be given an activation code. This code will also be sent to the email you placed in the form. Please keep this for future reference, as you will need this for reinstalling the software.

6) Enter you activation code from the website into your activation request from the software. For convenience, this can be copied and pasted from the web form. Click on the Activate Now button to complete the activation.

7) If the activation code and serial number are a match, then your product will start automatically and be ready for use. You will not be required to reactivate the software unless it is reinstalled or moved to another computer.

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