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Category: Frequently Questions |
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The program says it has recovered 319 files however none of the images show when the fileis highlighted.
| Customer Question: |
# 1 |
I am currently experiencing some problems with
your software I
purchased on the 26/8/09 order ID
xxxxxxx-xxx-xxxxx.
I have followed the instructions and on scanning
the
program says it
has recovered 319 files however none of the
images show
when the file
is highlighted. Also all files recovered have the
same name
(IMG001.jpg) although dimensions may vary.
On completion of the scan I checked the folder
requested
for the data
to be saved to and nothing was there. A backup
produced a
file which
iphoto won't open.
Many thanks for your help,
|
| Support Answer: |
# 2 |
The product is
still in demo
mode and has not been activated. The customer needs to activate the
product and then it will run in full mode and automatically
save the
images it finds.
Thank you
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| Customer Response: |
# 3 |
Thanks for that info, however I did activate the account with
the code I was given and the 'buy now' logo in the top right
changed to the AppleXsoft logo. Is there a way I can
re-activate the program of shall I reinstall and re-use the
activation code I was given.
Many thanks,
|
| Support Response: |
# 4 |
If you reinstall on that system, you can use the same activation code. You should get a message at the end that says you have successfully activated the product. The buy logo turns to the AppleXsoft logo and then you are in full version mode.
Now be careful not to change the program options to try and write back to your card, the program needs to save the data to the hard drive in order to recover the files. So do not change any options in the program the first time you run it.
Thanks
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